1. Q: Which operating system does your software support?

1. Three kinds of operating systems: Windows, Mac, and Linux are supported. That is, we offer different download packages for different operating systems, either you are on 32 bits or 64 bits.

2. Q: Why I cannot register the program successfully with my ID and SN?

1. Please make sure the following items: Make sure you didn't copy any space for the ID and SN; Make sure you haven’t omit the "==" characters at the end of the SN; Make sure you have installed the right product, not others. FFAP programme is different from FFA programme.

3. Q: I have forgotten my license ID and SN. How can I regain it?

1. If you’ve never formatted your computer, please find your ID&SN from the following path: C:\ProgramFiles\FacebookFriendAdderPro\configuration\.settings\com.facebook.friendadder.pro.launcher If you've formatted your computer, please check you paypal Email for the license registration information sent from support@livelyservice.com. Remember to check the spam box. The last way is to contact our 24*7 support team to find out your license information.

4. Q: If I would like to move the software to another computer, what should I do?

1. One license only can be used on one computer, otherwise it will occur license error. Please follow the next steps to move your license to another computer: Backup your accounts file and license ID &SN information. Uninstall the program from your old computer, then install it on your new computer. Contact us to reset your license, then you can run the software well on your new computer.

5. Q: There are following reasons may cause you get this error:

1. Use one license on different computers, or open multiple copies of one license on the same computer; Move your license to another computer; Get a new update but left some old files in your computer. Then please contact our online support team to reset your license, it should work well after reset.

6. Q: How to update the program for Windows Vista and Windows 7 users?

1. If you use "Windows Vista" or "Windows 7", please try to follow the steps to get any updates. Open the following folder in your computer: C:\Program Files\Facebook FriendAdder Pro; Right click on our program .exe file: FacebookFriendAdderPro.exe; Select "Run as Admin" in the content menu to start the program; After started, it will find an update automatically, so please just go through the instruction to update the program.

7. Q: How can I check out whether my operating system is on 32bits or 64bits?

1. Windows: go to "start" menu ->>run->>input "Winmsd.exe" and in the "system type" item, if it shows x86 then it is 32bit; if it is x64, then it is 64bit. Mac: Please go to this website: http://support.apple.com/kb/ht3696 and follow the steps below： (1) Choose about This Mac from the Apple menu in the upper-left menu bar, and then click More Info.
   (2) Open the Hardware section.
   (3) Locate the Processor Name.
   (4) Compare your Processor Name to information below to determine whether your Mac has a 32-bit or 64-bit processor Linux: Please go to this website: http://www.cyberciti.biz/faq/linux-how-to-find-if-processor-is-64-bit-or-not/. You need to use the unnamed command, which prints system information including kernel version and whether kernel is 32 bits or 64 bits. You need to run the less /proc/cpuinfo command to determine if CPU is 64 bits or not.

8. Q: Why it prints the following error message on the console "[Failed] 1536366334, Failed to
         get captcha code from you"?

1. Please make sure you have marked the option" use decaptcher service to bypass all captchas" in the preference, and that you have input your correct decaptcher information. If it still doesn’t work for you, please login your decaptcher accounts to check whether decaptcher has updated the users’ decaptcher host. Please use your latest decaptcher host in our program to have a try.

9. Q: The running speed is too slow, so how can I improve the running speed?

1. Two methods to help you as following: Choose less interval time in the "Interval" options of the features respectively. Set the "Http request global interval" in the "preferences" features as you required.

10. Q: For some reason, I need to reinstall the program. However, I would like to keep my
         current parameter settings without change. What should I do?

1. You could copy ".settings" file of the preview program to replace the new one of the new installed program. You could find the ".settings" file in the path of the program installed; it lies in the "Configuration" fold.

11. Q: I always get the license error when I restart the program, what should I do?

1. The error maybe caused by the anti-virus program or firewall that installed in your pc. Please try to run our program as admin to open it.

12. Q: Did the program support any captcha service to auto bypass the captcha typing when
          it is required?

1. Yes, our program supports decaptcher service. The website is de-captcher.com. You could go to "facebook->>preference->>Captcha", mark the option "use decaptcher service to bypass all captchas", then fill your decaptcher information: decaptcher host, port, username and password. So that our program would auto use the decaptcher service to bypass the captcha.

13. Q: What’s the difference between login by livelybrowser and login by Mozzila browser?
          Will the program use the proxies that assign to the accounts to login Facebook?

1. Our program supports to login by livelybrowser and login by Mozzila browser at the same time. "login by livelybrowser" is based on your operating system browser. And if you choose to login the accounts by livelybrowser, then the account’s won’t login Facebook under the assigned proxies. However, if you choose to login by Mozilla browser, then it the program would auto login the accounts in facebook under the assigned proxies and its cookies.

14. Q: Could I set different campaigns to run the different features at the same time to
          improve the effectiveness?

1. Yes, you could divide the accounts into different campaigns. Choose the targeted campaign to run any specific jobs at the same time. Our program supports 10 threads at most. and certainly, you need to assign unique proxies for the different accounts.

15. Q: What’s the difference between FFA and FFAP?

1. FFAP is our all in one product. It has 22 features in total, including the features in FFA. FFA is our standard version; it has 8 features in total: Manage Accounts; Manage Proxies; Check Account Information; Bypass Login Problems; Add Online Friends; Message Online Friends; Remove Sent Request; Confirm Received Request. Meanwhile, FFAP supports at most 10 threads, while FFA only supports single thread.

16. Q: It pops up a captcha window when running FFAP. Do I need to type the captcha manually?

1. Since our program can’t bypass the captcha automatically. You can choose to type captcha by yourself or buy decaptcher service to bypass it. Decaptcher ask for $2 for 1000 captchas. Please register an decaptcha account from this website: http://api.de-captcher.com/. Then Back to FFAP-> Prefrences -> Captcha ->Tick the option: Use Decaptcher service to bypass all captchas->Input Decaptcher Host, Decaptcher Port, Decaptcher Username and Decaptcher Password->click Ok to save. It will bypass captcha automatically when your account get captcha code next time.

1. Q: What does it mean by the different highlighted accounts?

1. Black stands for Active accounts. Grey stands for Hidden accounts. Brown stands for Photo Verification. Light yellow stands for Photo ID Verification Purple stands for Phone Verification. Red stands for Disabled. Green stands for Login Failed. Pink stands for Phone Re-verification.

2. Q: What does the "Pending", "Rate" and "Added" mean?

1. Pending is the number of those who you have sent friend requests to but didn’t become your friends; Added means how many friend requests you have sent by the program. Rate refers to the friend requests acceptance rate, and the formula of computation is (Friends/ (Friends + Pending)) * 100%.

3. Q: Can I import as many accounts as I can to the program? Is there any limitation?

1. You can import thousands of accounts, and there is no limit to the number.

4. Q: How to move one campaign to a different one? Fox example, move campaign A
         to campaign B?

1. Select all accounts in campaign A, then click button Campaign on the left. It will pop up a box where you can type campaign B and then all accounts will be moved into campaign B after you click OK.

5. Q: How do I just select some of my accounts and run them in the other features?

1. Select the targeted accounts first, and then right click on the selected accounts. There is an option called "Start To" which can help you start to run any feature as you like.

6. Q: Why I can’t import the accounts file into the program?

1. Please make sure the accounts’ format is correct in a .txt/ .CSV file; Please make sure you choose the corresponding file type when you "import" the accounts; Please make sure you never change anything in the *.facebook file before importing it.

7. Q: How to deal with the issue: "Login failed"?

1. There are several possible reasons for the problem, please check the following items one by one. Make sure the proxy is working (Login one account with its proxy by IE to check the proxy); Change useragent in FFA or FFAP: (1) Click "Facebook -> Preferences" in the program main menu;
   (2) Remove the default useragent in "Http Useragent List";
   (3) Open your system default browser and go to: http://www.livelybrowser.com/useragent.php;
   (4) Copy the full string in the web page which is your system default useragent;
   (5) Click "New" in the preferences dialog and paste the useragent;
   (6) Click "OK" to save your settings. Please make sure you didn’t set any privacy preferences for the accounts. That is, please don’t tick any options for the accounts, such as "Security Browsing" "Login Notifications", "Login Approvals" etc options.

8. Q: Why I can't login other website by IE when running FFAP, it always ask me to input
         username & password of a proxy?

1. If you have assigned proxies to your accounts, the accounts will run under their own proxy server setting if you double click them to login in. If you want to open other sites by IE, please follow the steps: Click "Tool" on the top of IE browser--> Select "Internet Options" --> Select "Connections" --> Click "LAN Settings" --> Find the option "Proxy Server" and uncheck that box if it is checked.

9. Q: I can login the account in the Browser manually, but why I can’t add the account in the
         program?

1. Please make sure you have input the correct email and password; Please make sure your Internet connection or proxy (if you are using proxy) is steady, Please clear your browser’s cookies and then login the account in the browser manually again to check whether it got some problems; Please login your account in the browser to see if your account have made some "Account Settings" to control your browsing and login security. Please clear your IE browser’s cookies and then try to add the account in the program again; Please change the program’s useragent to your system default useragent and then have a try;

10. Q: When I finished updating the software, why all the accounts have disappeared?
         And how can I get back them?

1. Sometimes, the anti-virus software will destroy the accounts file when you update the software, so you’d better back up one copy and close your anti-virus before you update the software. However, if the accounts’ file has been destroyed, you can not get them back.

11. Q: Why my friends’ number is not correct, it shows 1000 friends in the browser;
          while only 50 friends in the program?

1. Please follow the steps to have a try: Select the account -->click "Clear" --> "Friends Number"--> run the account with the feature Check Account Information to check the account again; If you had assigned proxy to the account, the problem may also show when the proxy is not very steady or time out, so please use the default IP to check the account again.

12. Q: Any tips to make my accounts safer?

1. Assign a unique proxy for each account. Private proxies would be much better. Use the spin format of the message. You’d better edit the message by yourself when adding friends. The default one is just an example, and many clients may use the message. So people may think you are spamming and report/block you when they receive this message. Your accounts will be banned if more than 10 people report you. Pay attention to the content of update and message. If any URL is included, it’s better to use multiple redirection service. (Such as bit.ly, tiny URL) Always keep the accounts in FFAP, since it will keep the cookies and other information of your accounts, so it will be safe for your accounts.

13. Q: What are the possible factors that would make the accounts be blocked?

1. The following are the possible reasons for a blocked account: Change IP frequently; Login account with different or without cookies; Overuse some certain features; Post lots of similar messages or the same URLs; Send messages or URLs including any monitored keywords; Too many people block you; 7) Use a useragent which is not supported by facebook.com;
   8) Use a useragent which is monitored by facebook.com;
   9) Too many pending friends;

14. Q: I double click the accounts to try to login Facebook inside the program, but it only stay
          on the homepage of Facebook, it doesn't login successfully. Why?

1. If you are at the first time run the accounts within our program or they aren’t been used for a long time, it may failed to login within the program. If so, please try to run the feature "bypass login problem" beforehand, then the account cookies would be saved in the program, so that you could double click the accounts to login successfully.

15. Q: I have hundreds of accounts in the "Manage Accounts" window, how could I find any
          specific accounts easily?

1. You could search any specific accounts from hundreds of accounts by input the account Email on the right top combo box, the program would auto filter the right accounts for you easily.

16. Q: How to export a certain account if there are a lot of accounts in Manage Account feature?

1. Please input account email in campaign combo box, then it will filter automatically and only listed this accounts in manage account table. After that you can select this account to export and save it as the .facebook format.

1. Q: How many types of proxies does the software support? What is the format when importing
         private proxies?

1. The software supports proxies of HTTP, SOCKS4 and SOCKS5. The format of private proxies of HTTP: username#password@proxyhost:proxyport. The proxies of socks 4 and socks 5: username#password@ProxyHost:Sockstype@ProxyPort

2. Q: How do I assign used proxies to my new accounts ?

1. Open "Manage Proxies" dialog --> Click "Reuse Proxies" button --> Click "Assigning Proxies for Accounts" --> it will assign used proxies for your accounts which haven’t been assigned proxies.

3. Q: All the proxies are good when they are checked in Manage Proxies, but when I run
         other feature with the proxies, it failed?

1. Please click "Check" button on the left to check if the accounts meet any login problems. Click "Preferences"-->Click "Facebook"-->Change the time range of "Http read timeout" more than 120, to keep the software have enough time to open the feature page.

4. Q: How to assign private proxies for my accounts?

1. Please go through the following steps: Input these proxies in a text file (*.txt) as this format: Username#Password@proxyhost:proxyport, one proxy per line; Open "Manage Proxies" feature, click "Import" button, select the 3rd option in Files of type, and find the corresponding text file; Click "Assigning Proxies for Accounts", it will delete the proxies from the dialog after assigning them for your accounts. Then you will find each account has been assigned one proxy in "Manage Accounts" dialog.

5. Q: How can I set up the Firefox proxy setting?

1. Please follow the steps below: Open Firefox, Click "Tools" --> "Options" --> "Advanced" ---> "Network" Tab ---> "Settings" in Connection box. Go to "Manual proxy configuration", put your proxy Port and Host in the corresponding box. Click OK to apply.

6. Q: Are the proxies searched by the program all US proxies?

1. No. They are global proxies, but most of them are US ones.

7. Q: Why I can’t search public proxies in "Manage Proxies" section?

1. Some IPs may have been blocked to search free public proxies, you can change your IP and then have a try.

8. Q: How can I run multiple threads to check proxies?

1. Some useful tips with experience are as following: 1） Google some or go to some forums to find some private proxy sellers with good reviewers. If you are not sure which proxy provider is good for your accounts, please refer to our "Private Proxy" page to buy some which we usually use. (private proxy)

9. Q: Why do I get the message "Warning Stream Closed" when I check accounts?

1. Make sure your proxy format is correct and there is no "*" or other characters in it. Your proxy maybe not unsteady, it is better to change another proxy for the account.

10. Q: Where can I find some private proxies? Please suggest a proxy provider for us. It is
         hard to find a reliable proxy provider.

1. Some useful tips with experience are as following: Google some or go to BHW forum to find some private proxy sellers. From our own view, we do not suggest customers to use proxies coming from the same providers. Better choice for you is to buy proxy from different sellers so that facebook will hardly detect your accounts suspicious actions. Careful and suitable usage of software matters a lot in case of roadblock and banning. Remember not to use the features in the program frequently while you can make a humanistic schedule each day.

1. Q: Can this feature bypass all the kinds of login problems from Facebook?

1. Sorry, it can’t bypass all the kinds of login problems at present. It only can bypass captcher roadblock, birthday roadblock, some check points. We are trying our best to support bypassing other kinds of login problems.

2. Q: What’s the difference of "Bypass Login Problems" and "Check Account Information"?

1. "Check Account Information" can check account’s status and get account’s basic information. Login failed accounts will be showed green in the "Manage Accounts" dialog, but it can’t judge what the problem does the account met. "Bypass Login Problems" can check exact login problem and also can bypass several login problems for the accounts, such as "Account problem", "Server problem", "IP Problem", other kind of problems will be showed different color in "Manage Accounts" dialog.

1. Q: I have removed my phone number and verified another, but after I run check account
         information, why it did not change phone number in Manage accounts?

1. Please click facebook->Manage Accounts. Select the account right click->Properties, input "Unknown" in the Phone field, click apply and ok button. Then run check account information again, this time it will display your phone number. Check Account information will not update Birthday, Sex, Phone information in Manage accounts, unless it is Unknown in these fields.

2. Q: What happen if I tick the option "check out connected friends and pending friends list
         (This may take a few minutes)" when run check account information?

1. If you tick the option "Check out connected friend list and pending friend list", then the program will check your friend number automatically. Meanwhile, our program will record all connected friend and pending friends in Manage accounts.

1. Q: How to upload different "About Me" to my accounts?

1. There are two ways to achieve: Use the following syntax {keyword1|keyword2|keyword3} to create random messages. Go to Preferences -> Facebook -> Fill Profile Information. Please mark the option "Separate multiple lines in the "Bio" textbox to multiple ones (One bio per line)", then you can use multiple strings with one per line. The program will choose a random line as "About Me", and it also supports spin message.

2. Q: What does "Current" mean?

1. "Current" means making no changes and applying the current information in the corresponding field.

1. Q: Why it shows 3 same pictures after I uploaded 5 pictures for my account from a folder,
         though there are 10 different pictures in it?

1. Because the software selects pictures by random from the picture folder, and it may take the same pictures for you. You can try to collect more pictures in the folder to reduce the probability of uploading the same pictures

2. Q: Is there any limits on the pictures that are going to be uploaded?

1. Yes. The size of the pictures should not be larger than 4M, while the format of the pictures should only be JPG, GIF and PNG format.

1.Q: What does "RandomString", "RandomNumber", and "RandomLetter" mean?

1. 1) "RandomString" means it will automatically generate 8 random numbers or letters;
   2) "RandomNumber" means it will automatically generate 3 random numbers;
   3) "RandomLetter" means it will automatically generate 8 random letters.

2. Q: How do I find new password after running the feature?

1. Export accounts and then open the file to check its new password. Click the account-->Right click the mouse-->Select and click "Properties" to find the account information.

3. Q: How do I apply the same password for all accounts?

1. Just input the new password instead of in the New Password option. Choose Run all accounts. Then all accounts’ passwords will be changed to the same password.

1. Q: How many friends should I add per day?

1. Facebook doesn't provide any specific on the rate limits now, and people often send about 9-11 friend requests a day, but you had better test it by yourself. For more information, please refer to: http://www.facebook.com/help/?faq=12148.

2. Q: What's the difference between "Add Targeted Friends" and "Add online Friends"?

1. "Add Online Friends" means that you can add the most active and latest friends who are in the first page of the searched list. "Add Targeted Friends" means that you can add the targeted friends, but you should gather the targeted friends IDs from a specific friend resource with the feature "Find Targeted Friends" first, and then add the friends to your accounts with this feature. Both can add friends from pages/groups/events/friends list/application/keywords to your accounts.

3. Q: I get this error when adding friends "[Omitted] 28803308, you have added this friend
         before or this friend doesn't allow people to add as friend." why?

1. Please make sure the following items: Make sure your account language is English (US). Since our software only supports English(US) at present. Login your account on browser manually, and click->HOME->Account Setting->Language to check it. Make sure you have selected the option "Delete used targeted friends from the text file automatically". If not, it may add the friends repeatedly. Some accounts set the privacy. They only allow the friends of their friends to add them.

4. Q: How to get an ID from a group/page?

1. Open the "Profile"--> Right click "See all"--> Select "Copy link location" or "Copy shortcut"--> Paste it in the address bar on the top, then you will find the ID there. If there is no display at "See all". Right click the profile picture--> Select "Copy link location" or "Copy shortcut"--> Paste it in the address bar on the top, then you will find the ID there.

5. Q: Why do I always get the message "This request can't be sent. Do you know this user
         personally?"

1. If your account is new on Facebook, Facebook won't let you add too many friends or send many messages etc, it is more likely to get the warning message. Facebook sets limitation on adding friends or sending messages to strangers. If you overuse one function for some account in a short time, Facebook would send the error message as a warning.

6. Q: [Failed] Sleep 30 seconds to retry to get friends on: http://www.facebook.com/
         social_graph.php?node_id=101769576791&class=FanManager&start=10

1. This problem may be caused by these two reasons: The issue of the proxy server setting or the unsteady of the internet connection. However, you can go to "Preference" to change the setting of "Http connection timeout" and "Http read timeout" to a larger one to have a try. You have replaced the ID for default ID of wrong option by mistake; For example, replace page's ID to "group member’s option.

7. Q: Will your program add the same friends for all of the accounts?

1. Since our program keeps a record of the friends that have been added to every account, so if you keep your accounts within the program without removing the accounts and export the original account file, then all of the program will not add the same friends for all of the accounts. If not, then it is possible that you can add duplicated friends for all accounts.

8. Q: Any tips on adding friends more effectively and safely?

1. Edit the unique messages if you would like to include the message while sending friend request. Don't include too many similar URLs or sensitive messages in it. Sending 9-11 friends request is the recommend setting for your reference. However, you can also test it by yourself. For the fresh accounts, please add less friends at the beginning, then increase the number gradually along with the growing credibility of the accounts. Assign working private proxies for the accounts if you have multiple accounts. People usually have 1-5 accounts sharing the same proxy. It is not recommended to change proxy frequently. Remove the pending friend requests with the "Remove sent request" feature at a regular time if you get too many friends lack of response of your requests.

10. Q: Why the job stops for an account when it receives the failed error for 3 times in total,
         then it rotates to the next account?

1. Q: As a security precautionary measure of the accounts, our program is set to stop the job while receiving the error for 3 times by default, while you can go to "Preference->Add Online Friends" to change the setting according to your requirement.

1. Q: How to message 2500 friends for my 100 accounts?

1. There are two methods you can take: Use the "Others’ Friends" option in the "Find Targeted Friends" feature to find out all the 2500 friends in your account first, and then you can use this account to message them in the "Message Targeted Friends" feature. Use the "Account Friends" option in the "Message Online Friends" feature; you should set a proper "Stop At" to control how many friends to message per account per day. For example, if you want to message all the 2500 friends in 10 days, then you need to message 250 friends per day.

2. Q: Is there any limit on the length of message in the "Message Online Friends"?

1. According to our tests, you can edit your message around 1000 characters. If it is more than the number, the program won't send the message and show the error information "Received an unknown error from facebook.com".

3. Q: When I was using the "Message Online Friends" feature, I got the error message
         "16:49:19 Error [Message Online Friends] 0/1/0/42/0/0: Default xxxxxrris@gmail.com
         -> [Exception] 788719627, null"

1. Usually, the error message happens when there is a link in the message, and also it may be caused by the bad proxies. You can try using the same account with the same proxy to send the same message on browser manually to confirm.

4. Q: Is there any restrictions on the language of message in the "Message Online Friends"
         feature?

1. No, there isn't. You can edit your message with any language you like.

5. Q: Am I allowed to attach URLs in the "Message Online Friends" feature?

1. Generally speaking, you are allowed to attach URLs in message. But you'd better not send too many messages which contain same/similar URLs, otherwise Facebook will block your URLs/messages.

6. Q: It prints "omit message" when I run "Message Online Friends" feature? What happened?

1. Please make sure the following items: Make sure your account language is English (US). (The program only supports this language at present. Login your account on browser manually, and click Home -> Account Setting -> Language to check it. ) Some accounts set the privacy. And they only allow friends to send messages to them.

1. Q: Why I have to remove sent friends’ requests?

1. If accounts accumulate too many pending friend requests, it will decrease your accounts’ credit point. Facebook may force your accounts to delete those pending friend requests or stop accounts from adding friends for some days.

2. Q: Where can I know the number of pending friend requests?

1. Since Facebook deleted the "Pending Number" link, we can’t get the resource from Facebook. But you also can check the number of pending friends request in "Manage Accounts" dialog of the program. Only if you always use the program to add/remove Friends for you accounts, and don’t remove the adding/removing information. (Pending Number = Added Number – Friends Number)

1. Q: How can I find pending friends on browser?

1. As facebook had made some changes, pending friends are not shown on facebook now. Nevertheless, the number of pending friends is still shown in Manage Accounts of software.

2. Q: Can the program ignore suggested friend requests?

1. Suggested friends requests can not be ignored by the program. The program can confirm the received friend requests as well as sending friends requests to the suggested friends by others.

3. Q: Why the program can not find any pending request although there are some in my
         accounts?

1. Please make sure the data of the "Added" friends number is saved within the program. If the column of "Added" number shows 0, then the number of pending friend requests would also turn to be 0. The format is "Pending Number" = "Added Number" – "Friends Number".

4. Q: Can the program confirm received group and page requests automatically?

1. Sorry, FFAP can only confirm friend requests at the moment and ignore all kinds of other requests automatically.

5. Q: Why the program still show the same pending friends’ number after I have confirmed them?

1. Please select the account, "Clear --> Pending Number", and then check the account again in "Check Account Information" feature. Please make sure the option "Check out connected friend list and pending friend list" is marked.

6. Q: Warning [Confirm Received Requests] 0/1/0: Default woodshan_0021@126.com -> [Failed]
         Failed to ignore all requests for account: woodshan_0021@126.com. What is the problem?

1. Make sure your account language is US. Please login account->account setting->Language to check it. Make sure your connection and proxy is OK. Make sure you have updated the latest version. Please click->help->about->to check it.

7. Q: Warning [Confirm Received Requests] 0/3/0: Default jade@hotmail.fr -> [Failed] Server
         return empty. Why I get this error?

1. This problem usually caused by unsteady facebook server. Please try again later, it will be ok.

8. Q: Could the program confirm the friends who are suggested by friends?

1. Nope, the programme would confirm received friends request, it won’t add the suggested friends.

1. Q: How to get the ID from a group/page?

1. Search for a group/page--> Right click the profile picture--> Select "Copy link location" or "Copy shortcut"--> Paste it in the address bar on the browser, you will find the group/page ID in the behind of a character strings.

2. Q: Why I can’t collect all the members’ IDs of a large group/page?

1. Facebook only lists a part of members but not all members. It shows about 5000 fans in a page and about 5000 members in a group. Our software is based on IE, so it can’t collect all. However, you would harvest more friends ID by running the jobs again with the same parameter, saving the IDs in the same text file for the following days.

3. Q: What does "Save at" mean in "Find targeted friends"?

1. "Save at" is used to save the friends’ IDs in a txt file automatically when a specific number of friends’ IDs are gathered. If you choose "Found every 100 friends", every 100 IDs will be saved at a time.

4. Q: It prints [Find Targeted Friends] 0/0/0: Default pancaman@yahoo.com -> Finished, saved
         to: C:\Documents and Settings\NC, but why is the file empty?

1. Please make sure the following items Make sure firewall, anti-virus program and other applications don’t prevent our program from conserving data in your hard disk. If there are, please turn them off. Please right click the text file-> properties to check whether the text is read-only. If it is read only, please unmark the option. Don’t use your own account to search your own friends. Make sure if these IDs have been already in the text you save to. Make sure your account language is English US. Have a try to save the IDs to other disk.

5. Q: Why I could only collect a few friend IDs from a large page which got thousands of fans?

1. The program is to scrape friend IDs from the people who like the wall updates of the page. So you need to find the page which got more active people to like its wall updates to find friends ID.

6. Q: How to fix this problem? Error Return null or can't find total fans number or form in
          http:/www.facebook.com/social_graph.php?node_id=20531316728&class
         =FanManager&start=0

1. Please make sure the account language is English (US). (Login your account manually, click Account Setting-->General-->Language, to switch the language settings to be English US if it is not.) Please check whether your software version is the latest. Please click Help-->About Facebook Friend…

7. Q: [Failed] Sleep 30 seconds to retry to get friends on:
          http://www.facebook.com/social_graph.php?node_id=101769576791&class
         =FanManager&start=10

1. This problem may be caused by two reasons: The issue of the proxy server setting or the instability of the internet connection. However, you can go to "preference" to change the setting of "Http connection timeout" and "Http read timeout" to be larger one to have a try. Replace default ID with wrong option by mistake. For example, misuse page ID as group ID.

8. Q: denae.woll@yahoo.com -> [Exception] The account "denae.woll@yahoo.com" is Not
         Logged In. Please log in to continue. What’s the problem?

1. If the global interval is so short that the problem will be happened. Please make sure the global interval is more than 5. If you set large threads to run this feature, may cause this problem. Please use the recommended 1 thread to run.

1. Q: How many friends should I add per day?

1. Facebook doesn't provide any specific number on the rate limits now, and people often send about 9-11 friend requests a day. You had better to test it by yourself. For more information, please refer to: http://www.facebook.com/help/?faq=12148.

2. Q: What's the difference between "Add Targeted Friends" and "Add online Friends"?

1. "Add Targeted Friends" means that you can add the targeted friends, but you should gather the targeted friends IDs from a specific friend resource with the feature "Find Targeted Friends" first, and then add the friends to your accounts with this feature. "Add Online Friends" means that you can add the most active and latest friends who are in the first page of the searched list. Both can add friends from pages/groups/events/friends list/application/keywords to your accounts.

3. Q: I get this error when adding friends "[Omitted] 28803308, you have added this friend
         before or this friend doesn't allow people to add as friend." why?

1. Please check the following items: Make sure your account language is English (US), since our program only supports the account language settings to be English US currently. Please login your account on browse manually, click "Account Settings-->General-->Language" to switch it to be English US if it is not. Make sure you have selected the option "Delete used targeted friends from the text file automatically". If not, it may add the friends repeatedly. Some accounts change the privacy settings. They only allow friend’s friends to add them.

4. Q: How to get an ID from a group/page?

1. Search for a group/page--> Right click the profile picture--> Select "Copy link location" or "Copy shortcut"--> Paste it in the address bar on the browser, you will find the group/page ID in the behind of a character strings.

5. Q: Why do I always get the message "This request can't be sent. Do you know this user
         personally?"?

1. The message is from Facebook. As it doesn’t want people to contact strangers, our program is coded to report the message correspondingly. You can login the same account with its own proxy in facebook to have a check. For more information, please refer to: http://www.facebook.com/help/?faq=18084.

6. Q: Will your program add duplicated friends for all the accounts?

1. Our program keeps a record of the friends that you add for every account, so if you keep your accounts in the program without removing but exporting the accounts to the original account file, then all the accounts will not add the same friends. If not, you may add duplicated friends for all the accounts.

7. Q: Any tips on adding friends more effectively and safer?

1. Edit the unique messages if you would like to send the message while sending friend request. Don't contain too many similar URLs or sensitive messages. Sending 9-11 friends request is the recommended setting for your reference. However, you can also test it by yourself. For the fresh accounts, add a small amount of friends at the beginning, then increase the adding number gradually along with the growing credibility of the accounts. Assign the working private proxies for the accounts if you have multiple accounts. People usually have 1-5 accounts sharing the same proxy. Not changing proxy frequently is recommended. Remove the pending friends request with the "Remove sent request" feature at a regular time if you get too many friends lack of response of your requests.

8. Q: Why the job stops for an account when it receives the failed error for 3 times in total,
         then it rotates to the next account?

1. As a security precautionary measure of the accounts, the program is set to stop the job while receiving the error for 3 times by default. You can go to "Preference"-->"Add Targeted Friends" to change the setting according to your requirement.

1. Q: Is there any limit on the length of message in the "Message Targeted Friends"?

1. According to our tests, you can edit your message around 1000 words; if it is more than that, the program won't send the message, and show the error information "Received an unknown error from facebook.com".

2. Q: Is there any limit on the language of message in the "Message Targeted Friends" feature?

1. No, there isn't. You can edit your message with what language you like.

3. Q: Am I allowed to attach URLs in the "Message Targeted Friends" feature?

1. Generally speaking, you are allowed to attach message. But you'd better not send too many messages which contain same/similar URLs, or Facebook will block your URLs/messages.

1. Q: kennaharrod771@yahoo.com -> [Failed] Failed to add 6 friends on Facebook within
         uploaded 6 contacts. Why?

1. Normally, it would be an exception to receive the error since our program actually has sent the friends’ request, however it prints the failed message by exception. So, you can check whether the friend request has been sent successfully by logging in the accounts and searching the corresponding Email. If it shows" Friend requested", then it adds the friends successfully; if it still shows "Add as friends", then it hasn’t sent the friend request successfully.

2. Q: Will the program upload duplicated contacts for all of the accounts to send friend request?

1. No, all of the accounts will upload different contacts to add friends even you uncheck the option "Delete uploaded contacts from the text file automatically".

3. Q: How does the feature run to upload contact file?

1. The program will separate the emails in batches automatically. For example, the log printed in the console shows that" [Uploaded] 7 contacts, found 5 friends to add.", the program is to separate the Emails per 7 contacts in a batch in order, and then randomly select the 5 friends within the batch.

1. Q: In the "Invite Account Friends" feature, how many friends could I invite to an Event?

1. Generally speaking, you could invite no more than 300-400 friends to an Event for one time. While, it also depends on the credibility of the account. For the new created account, it is also likely that with one or two hundred suggestions, it received the " Unknown error" message and then failed to invite more friends. Since even do the event suggestion manually, you may get the message from facebook "Please narrow your invite list to friends who are most likely to be be interested in this event" if you invite too many friends to the event for one time. However, you could try to separate the invitation to several times till all of the friends are invited.

2. Q: When I tried to run "Invite Account Friends", the program reported this error message:
         "Can't join your target", what is the problem?

1. There are 3 possibilities would cause this problem: Your account's language is not English (US); our program only supports English (US) currently; You copied wrong URL, please check the URL in the browser. You are not using latest version. Please click "Help"-->click "About Facebook Friendadder pro…" to check if it’s the same version in the website.

3. Q: How many people can be invited to an event?

1. You can invite an unlimited number of people to events, but you can only invite 100 people at a time. Once you invite the first 100 people, you can then start inviting more. In addition, you can only have 300 pending invites at one time for an event. Some people will have to respond to your event invite before you will be able to add more.

1. Q: What does "Save at" mean in "Find targeted walls"?

1. "Save at" is used to save the file automatically when a specific number of walls are gathered.

2. Q: It had printed find walls on the console why the file is empty?

1. Please make sure the following items: Make sure firewall anti-virus program and other application don’t block our program. Make sure whether the text is read-only. Please right click this text file-> properties to check it should be archived. Have a try to save the walls to other disk.

1. Q: Why it gives me omit when I post wall update?

1. When the wall update has been posted by your other accounts and you marked the "Don’t reuse the same wall among all account" button, the problem will appear. Please just unmark it. Please make sure that your language setting is English (US). The wall update you want to post is not allowed. Please check you version to make sure that it’s the latest one. Sometimes it may do something with your proxy. Please assign other proxy to have another try.

2. Q: How do I avoid posting to the same wall, if I got multiple walls to post in
         "post wall updates"?

1. If you tick the option of "Don’t reuse the same wall among all accounts", then it will avoid posting to the same walls automatically.

3. Q: My account get roadblock after posting wall update. Why?

1. There may be some reasons cause this problem for your account as following: It would be related to the amount of the updates that you posted and the content of the messages. If there are sensitive messages and too many similar URLs in it, which make people or Facebook suspect that you are spamming, then Facebook possibly block your account. If the proxies you assigned to the accounts are monitored by Facebook, or lots of the accounts are running under the same IP locations, your accounts are likely to risking of being temporarily suspended. You’d better wait for a few days and then try to restore the accounts, there is one chance that Facebook would provide more ways to get though the block which is appropriate for you to restore your accounts.

4. Q: It shows post successfully on the console. But when I manually check it, the post
         isn’t there. Why?

1. Please click "just others" on the page wall to check it. Login account with assigned proxy to post the same update manually to check this problem, because Facebook always filters some posts, especially the posts containing URL. Some posts can only be seen by page’s admin.

5. Q: I want my accounts to post on all the walls one by one, is it possible?

1. Yes, you can. Go to Preference->Facebook->Post Wall Update->Unmark the option "Randomly select the next wall in the Walls textbox to post every time."

6. Q: Does the program support thumbnail / link with preview post?

1. It can’t show the thumbnail after you posted the update for the time being, but it would show the hyperlink after you posted the URL.

7. Q: How can I escape from the Facebook suspension, when I post link on friend’s walls?

1. Please go to multiple Shorten URL webs, such as www.bitly.com, and then diversify and shorten your link.

8. Q: Why do I get the message "This Message Contains Blocked Content. Some contents in
         this message have been reported as abusive by Facebook users."? When I post wall
         updates/send message to friends?

1. This message is given by Facebook, it blocks many keywords and links. Facebook always doesn't allow people to post/send too many links. Therefore you'd better not post/send the same messages/links all the time. Or Facebook would probably block your messages/links. For more information, please refer to: http://www.facebook.com/help/?faq=18262.

9. Q: Why don't you code the program to gather the blocked words& links and save them to a
         text file so that we won't use them again?

1. As Facebook doesn’t tell people exactly what words& links are not allowed, the program can't gather the blocked words& links either. For more information, please refer to: http://www.facebook.com/help/?faq=12158.

1. Q: Why it gives me omit such as "[Omitted] http://www.facebook.com/group.php?
         gid=117513234929716&v=info, No update found in this page for you to share."
         when I share wall update?

1. When the wall update has been shared by your other accounts and you marked the "Don’t reuse the same wall among all account" button, the problem will appear. Please just unmark it. Please make sure that your language setting is English (US). The wall update you want to share is not allowed. Please check you version to make sure that it’s the latest one. Sometimes it may do something with your proxy. Please assign other proxy to have another try.

2. Q: I would like to like updates of a certain page for all of my accounts, why only got just
         one account to like the update?

1. Since with the default setting, the option "Don’t reuse the same wall among all accounts" is checked, so only one of the accounts is allowed to share the wall update, for the left accounts, it would omit to share the updates. Therefore, in order to share the same wall updates, you need to uncheck the option.